Downey Hyundai

FAQ

Anmeldelser

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  ozzie duarte

  DO NOT DO BUSINESS WITH DOWNEY HYUNDAI! I took my vehicle to have the check engine light checked they returned my vehicle within a couple days once I drove my vehicle the check engine light came back on the same day they returned my vehicle I called them and they asked me to return once they returned my vehicle to me it started to turn off while I was driving! They charged me 3k! To supposedly fix my vehicle. When I first brought my car to them it was not shutting off in the middle of traffic their service department had no communication with me for months I would call and was told someone would call me no one ever called me back I sent the service manager ( Ricardo Velasquez) emails requesting information on my vehicle with no reply. They took my money and never fixed my vehicle n fact they tried to return it to me worse than how I took it to them. No communication no answers no response if you choose to do business with Downey Hyundai consider yourself warn. Shady business practices!!!

  14-09-2023
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  Maria Hernandez

  Fremragende meget venligt personale

  14-09-2023
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  S V

  Friendly and extremely helpful dealership. They were true to their word about getting us a good deal. Danny is a great sales manager and worked to get us the best deal. Hamza and Drew were also great to work with. They definitely earned our return business.

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  Courtney Morusiewicz

  Typical frustrating Dealership Service experience and why I don't come here unless I HAVE to. I made an appointment a month and a half ago for the recall fixes on my car. They told me it might take a day or two to do so would I need a loaner car? I said yes. Which is part of the reason we set the appointment up so far out so they could ensure I had that. When I showed up for my appointment they seemed to not know that detail and took 4 hours to get one for me making me late for and miss another appointment. The next morning I got a text that my car was ready at 8:30am. I got there at 10am, and still didn't leave till a little after noon. As I'm pulling into my driveway, I'm really hearing dragging under my car- they can't put undercover back on securely. I will note it was already broken, but clearly still possible if you organize the bolts properly. More broke off on the drive home. I handled it myself since I don't have another 8 hours of my week to spare to have them move a screw. I had ordered a new under cover and well see how long it takes to get it. But rest assured I plan to install it myself.

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  Emmanuel Enriquez (Manny)

  First time buyer, Adrian really helped us out with the purchase price

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  Laura

  My experience with the service dept office techs were professional but beware of the fast talking salesperson male who gets upset when u do not want to buy a car. I came home with a crack on my windshield and my windshield wipers were loose and fell off. I will never go to downy Hyundai again. Who breaks someone windshield and loosens my wipers. Unfrofessional . I wish u could pay for my windshield. If u have cameras check to see if someone at that Downey Hyundai did this. Not happy. Laura Arambula

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  Deni Kim

  It was my first time buying/leasing a car, the experience was great! The staff were very helpful and kind. I felt they really want the customers to be satisfied. Salesperson Rafa treats me like his friend or family, there was no pressure when I talked to him. The manager Daniel and finance Andy & Anthony were also very kind! The vibe of the environment was nice. Although the financing took some time, the overall experience was smooth.

  03-09-2023
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  Deymienne Mauldin

  Great service. I like the remodel look.

  27-08-2023
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  Sophie Deeb

  Update: after having my car battery die at least 6 times since i got it in June 2021 and having them gaslight me each and every time saying it was "normal" for the car to die after a week of not being used, and telling me they wouldn't replace it even though i had bought the full warranty, it finally died twice this week alone when i had been driving it 6 out of the 7 days. I took it into a repair shop near me and they told me that not only was there a damaged cell in the battery, but also that Hyundai had put in a less powerful battery (H5 vs H6) than one needed to operate that car. I can't say enough how disappointing the service has been and I strongly advise anyone to not go to this dealership, and maybe not even buy Hyundai at all. They only care about saving themselves money and truly do not care at all about the well being of their customers or the performance of their vehicles. I'm planning to sell it and switch to Toyota or Honda which are much more reliable and have better customer service. Save yourself the trouble. Honestly the worst service I've ever seen. My new car has died 3 times now after leaving town for only a week at a time and they are telling me that this is "normal" and refuse to change the battery even though the car is under warranty. Additionally, I've been waiting over 4 hours and have been given no updates, so after calling and waiting on hold for 10 mins, they finally tell me the car is no where close to done and that I should have left it for the day, when nobody told me that when I made the appointment. TLDR; don't buy Hyundai in general, and never come to the Downey Hyundai for service. Its been enough to make my cry openly in the coffee shop I've been waiting at for the last 4 hours.

  27-08-2023
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  Jun sang Park

  This is honestly my first time writing a review but i truly felt like I needed to share my worst customer and car service experience ive ever had. I will never be bringing my car back here ever again for any maintenances or work even though Im covered for free maintenances for my first 36000 miles. My experience here has also destroyed my trust in hyundai as a company overall. I will never be buying a hyundai car ever (and this is coming from a korean wanting to support korean companies). In short, i took my car in because my rear brake light doesnt come on and my right blinker blinks faster than my left blinker. After the 3.5 hour diagnostic appointment, they said that they just have to order an electrical part and it should be here in two days and that they would contact me when its in. No one called me for 5 days so I decided to call. After being put on hold for 20min, the call disconnected. I had to try calling two more times ( each attempt took 20min) to finally get connected to the parts department who told me that the parts already here. So I made an appointment. Both the parts department employee and another employee in charge of my appointment told me that this appointment should only take 2-4 hours. After 5 hours went by, they told me they still needed 45min. After begging to get my car back sooner (because I had a flight to catch) he said my car will be ready in 20min. After 45 min after that, they finally returned my car. As Im driving to the airport today, i noticed my right blinker is still a lot faster than my left. Im 90% sure the problem has not been resolved even after one 3 hour appointment and another 6 hour appointment. This is beyond incompetent. I honestly dont know any working middle class people who has time to waste like this and still get no results. ***UPDATE: i ended up taking my car to Hyundai in Glendale and they told me the reason why my lights didn’t work was because there were a couple light bulbs missing and some bolts were loose. My cars been working great ever since I took it into Glendale. Needless to say, DO NOT TRUST your car at this location.

  27-08-2023