Subaru Santa Monica

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  Striker Switzer

  Santa Monica Subaru is still hitting on all cylinders at the 5 star level. Just enjoyed another professional and high quality oil service. From the time I pulled in and was greeted by Joey, it was a pleasure to sit back and relax and be kept informed as they performed the service. During my time waiting, I met Sales Manager Arturo. He was proactive in organizing an IT expert, JJ to give me a tutorial on some of the functions on my 2022 Outback. JJ was very informative and kept everything at the lay- mans level. Also, I met Patrick Solis, a consultant for the dealership and we talked about a few small details of their operations. Later, that day, I got an unexpected call from their Service Manager, Gaby Johnson to follow up. That was very much unexpected, but another demonstration of Subaru Santa Monica caring, striving for perfection in customer service, providing top-notch performance with 100% customer satisfaction. Overall, another great team performance and a very satisfied Subaru owner! Update: May 28th visit for a battery problem. Customer Service still highly ranked at 5 stars. Making the appointment was a breeze and it was for Saturday on Memorial Day weekend. Service Advisor, Steven Recinos was superb in every respect. Very professional, detailed, cordial and proactive. Even though, I bought the 2022 Outback in St. Louis one would have thought that I bought the car from them, and was treated like a very special customer. I left the car with the service department and Steve kept me informed. Now, this is where the service gets even better. As I was walking out in the show room, I asked a manager, Joey, if I could attend one of their orientation classes to get familiar with all of Outback's new features since I didn't have time in St. Louis. He immediately introduced me to Kevin LaGuardia, the Love Encore rep who teaches the class. Kevin was very pleasant, eager and was immediately ready to instruct me. However, we both agreed that it would be advantageous to wait until after I returned to pick up my car. Steve kept me informed as the checks were being made and when the car was ready. When I arrived to get the car, Steve gave me a very thorough debrief on what they did to repair my Subaru. The checks, analysis and repairs were very detailed. Plus, they performed a free comprehensive Multi point inspection and set the tire pressures. Kevin was in the area and was ready to get me educated. So, I drove the car in their rear parking lot and Kevin sat in my front passenger seat car for over an hour giving me a fantastic one on one overview. Now, I really enjoy our Outback and have a better understanding of all of the features. Being a retired Navy fighter pilot with over 30 years of service and 13 years as the Federal Security for TSA in MO, I understand when someone or some operation performs or they don't. Considering that it was a Saturday afternoon before Memorial Day weekend, one would have never known it by all of the cooperation, proactive attitude and professionalism from the Subaru Santa Monica team to ensure their customers came first. As a retired Navy Fighter pilot, I am extremely particular about good maintenance, quality workmanship, integrity, customer service and professionalism. In repairing my 2006 Subaru, Service Advisor ,Irawan Soegono and mechanic, Alex hit all categories dead center. Even though they ran into unexpected repairs in replacing a rear wheel bearing, they kept me informed and didn't try to oversell me on anything. Plus, my transportation to and from my condo was covered to minimize the unplanned inconvenience. A top professional organization and performance by all! Thank you, I can drive my Forester several more years.

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  kamran D

  Great service and dealership.

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  Mark Damon B.

  Got a great deal on my vehicle but when problems arise w the vehicle they rarely call me back. There are a few amazing employees at this location.

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  Richard Lieu

  Stephen from the service department provided excellent customer service. Being a Subaru customer has been a very pleasurable experience so far...

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  Caroline R

  This was honestly the smoothest and best car buying experience I've had yet. James and Elizabeth were both lovely to work with and both had incredible customer service. I've had my outback for a month now and couldn't be happier. If you're looking to get a new Subaru, this is the dealership to go to in all of LA.

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  Luke Yarbrough

  I haven't bought a Subaru here, but I have come to Subaru Santa Monica for a couple of years for **maintenance** on my Impreza. In my view, they do exactly what you expect a dealership to do: Quality maintenance work on Subaru vehicles (yay) + high maintenance prices and upselling you on unneeded maintenance to nudge you toward buying a new vehicle (boo). So three stars. Quick story to illustrate the latter point: Recently I took the car in to get it tuned up before a long road trip. Among the package of maintenance items mentioned was to re-seal the timing cover, for a cool $2,800. I declined, due to cost and to past experience with this dealership (another story). But I also resolved to take the car to a trusted independent mechanic at the first opportunity. Here's what that mechanic said after examining the engine: "Was this a problem you were worried about, or did someone tell you there was a problem? (Answer: the latter) Because I wouldn't have noticed anything amiss if you hadn't raised the issue. In my opinion, the engine is actually doing really well for what it is (110k miles). It's true that there's some oil seepage around the timing cover and a couple other places, but these Subaru engines are notorious leakers and you could spend a ton of money chasing small leaks without ever fixing them all. Just monitor the oil level, refill as needed, and if there is a lot of oil loss then take it in right away." I trust this mechanic more than the dealership, not least because he declined to take any money to do this work when he had the chance, AND because the car is still running fine 2,500 miles later. Bottom line (just my experience, for what it's worth): Subaru Santa Monica will do good maintenance on your car. They will also charge you an arm and a leg for it, and will advise you to get expensive work done that you don't really need. They have incentive to, right? If you decide that it's too much $$ and you need a new car, there's a good chance you'll take a look at something on their lot.

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  Brian Hudson

  James was helpful and knowledgeable. Helped us find the vehicle we wanted

  27-08-2023
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  Massimo Stafoggia

  We had a very unfortunate experience with the customer service. After finding a car we were interested in, we were invited for an appointment aimed at finalizing the purchase, only to discover that the car had already been sold. Even worse, the manager (with whom we had had contacts until the previous evening) didn't have the decency to give us the bad news himself, but sent us to a junior dealer. So much for customer service!!

  20-08-2023
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  Jhezrel Valentine

  Love this place. Everyone was so friendly. No haggling necessary. Their first offer was much lower than the 5 other Subaru dealerships I had visited. I was truly pleasantly surprised.

  17-08-2023
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  Joel Anderson

  Great team of people here. I have purchase several cars. I've never been more pleased, than with this dealership! Janna, Arturo, Taya, Mel, and the new kid Colt. Fantastic communication & commendable customer service. Thanks everybody!

  17-08-2023