Clocks & Watches, Clock Repair Services

Andrew Charles (Watch & Clock Makers) Ltd

Andrew Charles (Watch & Clock Makers) Ltd is a clock and watch making company based in Hitchin, England. They offer clock repair services and specialize in the production of clocks and watches. The company also deals in machinery and equipment related to clock and watch making. Customers can visit their shop for shopping and purchase of their products.

Introduction to Andrew Charles (Watch & Clock Makers) Ltd

Andrew Charles (Watch & Clock Makers) Ltd is a family-owned company that has been in the clock and watchmaking industry for over 40 years. The company was founded by Andrew Charles in 1980, who had a passion for clock and watch repairs. Andrew's passion for the industry has been passed down through the generations, and the company is now run by his son, who has continued to expand the business. What makes this company unique is their dedication to providing high-quality clock and watch repair services, as well as their attention to detail and excellent customer service.

Services & products

Andrew Charles (Watch & Clock Makers) Ltd offers a range of clock repair services, including pendulum clock repair, cuckoo clock repair, and grandfather clock repair. They also provide watch repair services, such as battery replacement, watch strap replacement, and watch servicing. In addition to their repair services, the company also sells a variety of clocks and watches for customers to purchase.

Location

Andrew Charles (Watch & Clock Makers) Ltd is located in Little Wymondley, Hitchin, England. The area is known for its picturesque countryside and charming villages. Customers can expect to find a variety of small local businesses in the area, including independent shops and cafes. The nearest public transportation options are Hitchin train station, which is 3.5 miles away, Stevenage train station, which is 4.5 miles away, and Letchworth train station, which is 5 miles away.

Benefits

Customers should choose Andrew Charles (Watch & Clock Makers) Ltd because of their expertise in clock and watch repair services. The company has a team of highly skilled and experienced watchmakers who can repair almost any type of clock or watch. They also offer competitive pricing and excellent customer service, ensuring that every customer leaves satisfied with their experience.

Good to know

Customers should be aware that Andrew Charles (Watch & Clock Makers) Ltd only accepts appointments for their clock and watch repair services. Customers should call ahead to schedule an appointment before bringing in their clock or watch for repair.

Reviews

Customers have praised Andrew Charles (Watch & Clock Makers) Ltd for their excellent customer service and high-quality clock and watch repair services. Customers have noted that the company's attention to detail and expertise in the industry are unmatched by other clock and watch repair shops. Overall, customers highly recommend Andrew Charles (Watch & Clock Makers) Ltd for their clock and watch repair needs.

Amenities

free estimate
onsite service
pick-up & delivery
emergency service
warranty
specialized tools
expertise
customized solutions
parts replacement
technical support
clock display
repair service
engraving service
jewelry
battery replacement
watchband adjustment
watchband replacement
gift wrapping
custom design
in-store shopping

FAQ

What is the average turnaround time for clock repair?

At Andrew Charles, our average turnaround time for clock repair is two weeks. However, depending on the complexity of the repair, it may take longer or shorter. We always keep our clients informed of the progress of the repair.

What is your pricing structure for clock repair services?

Our pricing structure for clock repair services varies depending on the type of clock and the extent of the repair needed. We provide a free estimate before beginning any work, so you know exactly what to expect. Our prices are competitive and transparent, with no hidden fees.

Do you offer pickup and delivery services for clocks that need repair?

Yes, we do offer pickup and delivery services for clocks that need repair. We understand that some clocks can be delicate to transport, and so we take extra care to ensure they are safely transported to and from our workshop. We offer this service for a small additional fee.

Can you help me choose a clock or watch that fits my needs and style?

Yes, we can definitely help you choose a clock or watch that fits your needs and style. Our experienced staff have a wealth of knowledge about different types of clocks and watches, and can help you find the perfect one. We invite you to visit our showroom to see our wide range of products.

What is your return or exchange policy?

We pride ourselves on providing high quality clock and watch repair services, and we stand by the work we do. If for any reason you are not satisfied with our services, we will do everything we can to make it right. We offer a 30-day return or exchange policy for any clock or watch purchased from us.

Reviews

Michael

There isn't anything about this company that says professional. When you arrive it actually looks abandoned. All af the shrubbery is overgrown and unkempt there's a snooker table left to one side which has seemingly been there for a while and the sign is faded and dated which is highlighted by graffiti on the wall next to it. When you pull into the carpark it isn't any different as you are greeted with a dilapidated cabin that's past it's sell by date. There is an extremely poor display in the window that looks like it's just been thrown in there. When you finally get in the showroom after waiting for ages you are met with a depressing dark cold room with overbearing black cabinets that haven't been cleaned in years and there is mess and clocks left strewn all over the floor. I was greeted by a lady who didn't introduce herself ( northern lady ) who was brash rude and didn't seem to have a clue what she was talking about. I asked to speak to a watch maker and was introduced to Andrew who apparently is the owner . I say apparently because he was dressed in scruffy jeans with obvious bed hair was unshaven and looked as unkempt as the shrubs outside. I ended up leaving my watch thinking it would be affordable but was eventually after much chasing quoted £500 plus VAT ( £600 ). I decided not to have it repaired and returned to collect it. On my return I was met by Michelle who looked like she had just gone straight to work from the night before. She had a dirty white body warmer on and smelt of chip fat ( clearly no self respect ). She spent ages trying to locate my watch and it had cleary been misplaced which doesn't surprise me at all with this company. I voiced my disappointment in the time taken to locate my watch and she was clearly uninterested in what i had to say. This is clearly a company on a budget which surprises me when they charge so much.i found another watch maker who carried out the service for £300 inclusive of VAT and my watch is now working wonderfully. Very disappointing experience and I will not be returning.

21-05-2023
Chris Parr

Went to see Andrew today to get my watch adjusted. He was absolutely brilliant. His knowledge and experience due to training at Rolex really helped. Parking is brilliant easy to find and he was an absolute pleasure to deal with. Thank you for such an efficient service!

28-04-2023
Arthur Waggott

Prompt efficient service reasonably priced

28-06-2022
Tim Mitchell

Excellent service. My 50 year old carriage clock looks like new. Completely overhauled, cleaned of tarnish and lacquered. Very committed and caring staff who clearly have both Considerable knowledge and a passion for all types of clocks. I cannot recommend them too highly. A very professional service.

28-06-2022
David Lewis

My wife’s carriage clock, given to her grandmother in 1906, was completely refurbished. The clock was fully serviced, missing parts were replaced, and the case was restored to its original condition. On collection, time was taken (sorry about the pun) to show me how to correctly wind, and adjust the clock as necessary. My wife is delighted with this family heirloom, which has now taken pride of place on our mantle piece, replacing our more modern ‘50th Wedding Anniversary’ clock. In this digital age, it is a pleasure to wind it every Sunday morning and relaxing to hear it ticking quietly. Finally, staff here were extremely polite, friendly, understanding of my requirements and knowledgeable.

28-06-2022
Deni Deavall

I returned to Andrew Charles with my Dads clock that they had repaired recently. It wasn't quite right & was gaining time & I hadn't got the key. The gentleman explained how the clock worked & how to slow it down. He also found me a key that would wind the clock. He showed me how to do it correctly. I came away feeling like a valued customer who had been dealt with professionally. Thank you

28-05-2022
Helen Seymour

They have made my vintage Rolex wearable again with it lovely new strap. They were helpful with my pocket watch and I would recommend them. Although not local to me well worth the journey.

28-05-2022
Sophie Cook

I recently left my husband's watch at Andrew Charles Ltd to have a new battery fitted. The following day I had a phone call telling me that a coil in the watch had been damaged when the last battery had been fitted and the estimate for repair was £600.00 ("worst case"). As the watch had been working perfectly for several years, I thought I should get a second opinion. I collected the watch and took it to a local jeweller who replaced the battery at a total cost of £15.00. The watch is working perfectly. So happy I got a second opinion!

28-05-2022
Gene Brady

28-05-2022
Colin Brett

Excellent if a bit expensive, but if you want. A good job doing👍

28-05-2022