Gas Fast | The Boiler Specialists

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Reviews

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  Jane Loveday

  Poor communication, don't turn up when they say they will, or turn up without advising they are coming. Say they will call back to provide a time then don't. Took a week to finally get someone out and fix the issue. Would give zero if I could 😡

  28-03-2023
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  Stuart Hendry

  Not a good company at all. Dont use. Like all the other comments I have paid too much, way too much and I was sold a lie. My boiler is broken, it has broken 3 times now within 9months. Ive asked for replacement and have been told no. I asked Gas Fast to fix, Gas Fast have confrimed there is literally nothing they can do, I feel so stupid for using Gas Fast. Nobody from Gas Fast is allowed to touch the bolier and we await the manufacturer appointment. Tonight and tomorrow my family and I are left without heating or hot water. Its 3 degrees outside today. There is no emergency procedure even when being told by the salesman to cancel my emergency cover, he even added this to his pitch relating to our potential future savings. There have been no savings, quite the opposite. Nobody cares about young children or that we paid for a top boiler. Once youve paid they wash their hands. I would not recommend this company to anyone. There is very little need for this company which i wish i knew. You can literally get the boiler for less than half the price yourself and pick your own trusted installer. Thats really all the company does. Sells, fits then washes its hands. We intend to persue through alternative channels to reach an acceptable resolution. Service: Heating system installation

  28-03-2023
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  kym Handley

  If I could leave 0* I would. New boiler fitted in January, since it’s been fitted we have no heating and intermittent hot water, I have called and called with the promise of a call back for weeks. When I eventually lost my temper and told them to take it out as the stress it has caused wasn’t worth it, they sent someone out within the next few days. Boiler is still not fixed and now trips the electric every time it kicks in. They have admitted to fitting a faulty boiler and for some reason want to keep “fixing” it rather than replacing. It’s now snowing outside I have two young children and I’m without water and heating for the third month. Horrific customer services. Still not resolved. Avoid at all costs. *I would like to point out that me being unavailable on the 9th for gasfast to attempt to “fix” the issue again was because i was on holiday not just because i was not in, not that I should have to defend myself when this issue should have been resolved in January when originally installed. The flush was requested by ourselves as when we were originally given the quote, we were told this was going to be done.. it was not hence us requesting it numerous times. The stress and upset this has cause is beyond words. Gasfast take some responsibility. Service: Heating system installation

  28-03-2023
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  Richard Fothergill

  Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Heating system installation

  28-03-2023
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  Aidan Shanley

  Positive: Professionalism, Quality, Value

  28-03-2023
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  Michael Fenton

  Got a call from 'independent energy advise' firm Energy Support Hub Limited, who then swiftly put me through to their 'preferred company', Gas Fast Ltd - which looks to be a husband and wife team with multiple business name changes over recent years (Gas Fast, Boyler Ltd- yes Boyler, EasyDokk Ltd). They are unable to give any quotes over the phone, no estimations, but are positive the cost of the boiler will be covered in your energy savings. They do, however, want to know what you do for a living. Not sure what my job has to do with my boiler, can only assume they’re making sure I have a job to cover their upcoming costs. When I asked a few simple questions regarding costs the lady on the phone quickly became impatient, the questions must have been missed off her script. Kept trying to jump to the part where they book a representative to come round and value the work. Told them I would phone them back if I was interested. They phoned my wife again an hour later. This is pushy, aggressive, cold calling phone sales. This is not an offer. It is not government subsidised. There is no discount. You're being sold a new boiler. Also noticed the director from Energy Support Hub Limited giving five star reviews to Gas Fast online. All is not kosher.

  28-03-2023
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  Paras Chaudhari

  28-02-2023
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  Murtaza Ali Sharieff

  28-02-2023
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  Wayne Leonard-Knight

  Appalling company! Salesmen tell you lies to sell you the boilers! Workmen cause all sorts of damage to the fabric of your walls without any care! These idiots left without even checking our nest thermostat was working meaning from day 1 we couldn’t get heating or hot water, the attitude of the aftersales team is appalling! They just don’t care! Do not use! Or use at your own risk! I wish I had left my system boiler in as it’s been far more reliable than this heap of junk they’ve charged me £5000 to fit! Avoid at all cost! I would never recommend these cowboys! Service: Heating system installation

  28-01-2023
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  Kirstie Rees

  Critical: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Heating system installation

  28-12-2022