Iglu.com
Iglu.com is a travel company based in London, England. They specialize in providing cruise agency services as well as travel and hotel accommodations. With their headquarters located on the 6th floor of 165 The Broadway in London, Iglu.com is dedicated to providing exceptional travel experiences for their customers.
Introduction to Iglu.com
Iglu.com is a UK-based company that was founded in 1998 with the aim of providing hassle-free and affordable cruise bookings. While the company initially specialized in cruises, it has since expanded to include a wider range of travel products and services. Iglu.com prides itself on being an independent cruise agency that offers unbiased advice and excellent customer service.Services & products
Iglu.com offers a variety of travel services and products, including flights, hotels, and car rentals, in addition to their core business of cruise bookings. Customers can browse through a wide selection of destinations and cruise lines, including luxury and river cruises. Iglu.com also offers package deals that combine flights, hotels, and other travel services to provide customers with a convenient and cost-effective way to plan their travel.Location
Iglu.com is located on the 6th floor of 165 The Broadway in London SW19 1NE, United Kingdom. The area is known for its mix of residential and commercial properties, with a variety of shops, restaurants, and cafes nearby. Wimbledon station is the closest public transportation option, located just a 5-minute walk from the office. Other nearby stations include South Wimbledon and Colliers Wood, both of which are less than a 15-minute walk away.Benefits
One of the main benefits of booking with Iglu.com is the company's focus on providing excellent customer service. Customers can expect to receive expert advice and personalized recommendations to help them plan their perfect holiday. Additionally, Iglu.com offers a price match guarantee to ensure customers get the best deal possible.Good to know
Customers should be aware that while Iglu.com specializes in cruises, the company also offers a wide range of other travel services and products. Additionally, the company's website features a blog that provides helpful tips and insights for travelers.Reviews
Customers have praised Iglu.com for their excellent customer service, competitive prices, and wide selection of travel products and services. Many customers have also noted the company's transparency and willingness to provide unbiased advice. Overall, Iglu.com has received positive reviews from customers who appreciate the company's commitment to making travel planning easy and stress-free.Amenities
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wi-fi
FAQ
What are the pricing options for different types of cruises available with your agency?
At Iglu.com, we offer a wide range of pricing options for different types of cruises. Our prices vary depending on the destination, cruise line, cabin type, and travel dates. We offer budget-friendly options as well as luxury cruises with all-inclusive packages. We also have special deals and promotions that customers can take advantage of.Can you provide information on the various cruise lines your agency partners with?
Yes, we partner with over 40 cruise lines worldwide, including Royal Caribbean, Carnival, Norwegian Cruise Line, and Princess Cruises. Each cruise line offers different itineraries, onboard amenities, and dining options, so we can help customers choose the best one for their preferences and budget.What services do you offer to help customers plan and book their cruise vacations?
We offer a full range of services to help customers plan and book their cruise vacations. Our team of experienced travel agents can provide expert advice, recommend the best cruise lines and itineraries, and handle all the booking arrangements, including flights, transfers, and travel insurance. We also offer online tools and resources to help customers research and compare different options.Can you provide details on the onboard amenities and activities offered by the cruise line?
Yes, we can provide details on the onboard amenities and activities offered by the cruise line. Each cruise line offers a variety of entertainment options, such as live shows, casinos, pools, and fitness centers. Dining options range from casual buffets to fine dining experiences. There are also shore excursions available at each port of call, including cultural tours, adventure activities, and beach days.What is your cancellation policy and are there any fees associated with cancelling a booking?
Our cancellation policy varies depending on the cruise line and travel dates. Generally, there are fees associated with cancelling a booking, especially if it is close to the departure date. We recommend that customers purchase travel insurance to protect against unforeseen circumstances. Our travel agents can provide more information on the specific cancellation policies for each booking.Reviews
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UK Kerry
This company is the most terrible company that I deal with. They made a mistake on the side when issuing tickets and tried to charge me for £300 for changing fee. No negotiation and cut my line when I try to find a solution. Avoid this company, they try every ways to rip people off
28-03-2023
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Keith Durn
I’ve paid in full for my cruise but I constantly get e.mails saying pay now to avoid extra cost. This company is the worst agent I have ever had dealings with. I’ve waited on the phone for hours only to be cut off. You can’t even find an e.mail address to try to contact them. Please avoid at all costs.
28-08-2022
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Andrew Tipper
Worst ever. Always over an hour to speak to anyone. Woman today cut me off after 90 mins. How is this company allowed to operate?
28-07-2022
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iain fleming
28-05-2022
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W E
I would leave zero stars if I could. Please read the reviews and do your homework on this company. My son and I booked a cruise and when the cruise company changed the vaccination policy he could no longer go. Iglu refuse to refund yet. They take an hour to answer calls too. I'm concerned the refund is going to take months of chasing up. Shocking stories on here and Internet groups about iglu refunds.
28-05-2022
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David Redford
I can’t believe I have to take Plant Cruise (Iglu) to the small claims court to recover my money for a cruise the cancelled in March. Firstly I was told I would get my refund in 15 days then that moved to 60 days, now more than 6 months have passed. I informed them I was going to the small claims court and there was absolutely no reaction, so small claims court here we go. Thanks for your reply but I’ve been waiting over six months for my refund, I shall be submitting my court papers to the Small Claims Court tomorrow morning. If you would like to make my refund today that would be good and it would save you court costs and interest. Booking ref XNHM7W 927366 I hope to hear from you.
28-05-2021
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David Launchbury
This company should be avoided. Holiday package cancelled by IGLU 132 days ago, refund requested 115 days ago. Still waiting for money to be returned. Money from Cunard paid back to IGLU on 22nd May, they are still holding on to it.
28-05-2021
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Ken Mudd
Critical: Professionalism
28-05-2021
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Richard Scott
DON’T EVER USE IGLU ...I’ve been waiting for a refund of deposit for a cruise that was cancelled by NCL, but booked through Iglu. NCL approved the refund, but Iglu are hanging on to the money. It’s now nearly 6 months. I have another cruise booked with them for next year, but I will cancel it. They are a complete waste of space! I Will never use them again. If you call to book a cruise, you will get straight through, if you have any sort of query or problem, they won’t talk to you or resolve the issue. They don’t answer emails either. DON’T EVER USE IGLU is my advice!
28-05-2021
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James Christopher Russell
Was promised refund in 90 days now into 93rd day but still no refund , dont answer phone or emails , will never book cruise again with this tour operator stay well clear will let you down
28-05-2021
