Maggie & Rose Chiswick Family Members Club

FAQ

Reviews

• 

  Kimi Zhang

  There is no way you can get your deposit back, ignoring several emails. Worst experience ever!

  29-04-2023
• 

  Harvey

  Both a club member and my children are part of their nursery. Please do not send your kids to this place. They are purely profit driven and are not concerned with your children’s well-being whatsoever. The play area and nursery are unhygienic, messy and floors and tables are sticky. In the nursery, turnover rate is so high that my child has had 3 different key teachers in less than a year. The managers Gemma and Bhumi have no empathy, and obvious that they are only looking to bring in more students, and cutting costs on teachers to maximize profits. No updates on apps, no photos to know what my child is doing during hr day. All teachers can update is she had a good day without being able to explain what she ACTUALLY did in school. They also have a blood sucking clause in the contract where you have to serve 3 months notice of leaving, which essentially handicaps you if you want to withdraw your child immediately without forfeiting a quarter of school fees. Horrible place for a child’s development. And even terrible management.

  27-04-2023
• 

  Lucy Dowling

  Fantastic place for children to enjoy their time with family and friends! Café is great and food amazing! The also have a nursery for childcare! Excellent staff and they are friendly! 😊

  27-08-2022
• 

  Tania P

  We celebrated today our daughters 3rd birthday party and can highly recommend the place. From the beginning to the end received a really good service. The food was delicious and well presented. Big thank you to the entertainment team we had on the day - all of you were absolutely fantastic and managed to accommodate all of our requests.

  27-07-2022
• 

  Anton Vybornov

  Many toys are broken or dated. Food is below average, very few healthy options for kids.

  27-07-2022
• 

  Rose Wyatt

  We have been members for many many years and it’s still one of our favourite places to hang out as a family - for food, a class, play dates or a quick after nursery play, it’s a total lifesaver. The staff and teachers are all so lovely and caring, the management are excellent and have become firm family friends and most importantly all my 3 kids (age 2,4,7) love it here. It’s like a second home for them and they’ve enjoyed it through different ages. And for parents and carers it’s a much needed break in a happy friendly place, not easy to find! And not to forget the birthday parties which are amazing! The only downside for me will be when the kids grow up and we have to leave

  27-07-2022
• 

  Michael Phillips

  OUTSTANDING! Is the word I would choose to describe my experience at Maggie and rose Chiswick Very friendly and knowledgeable staff, great food and amazing atmosphere. would recommend 100%

  27-06-2022
• 

  Juanjo Quintana (Juan Melian)

  Joining Maggie&Rose has changed our lives. We can now have a coffee or eat something peacefully while our children enjoy playing with the rest of the children. Maggie&Rose provides a safe place for kids to play, so we can feel relaxed while they play. Also the coffee and the food are really good and the staff is very nice and friendly. Our children love coming every day!

  27-06-2022
• 

  Kam

  Really poor communication and willingness to address issues at the family club. Treated as though we are not paying members for services such as classes. We have felt excluded on many occasions especially where dietary requirements are concerned. There is also a real lack of sustainability awareness and responsibility other than a few performative activities. I know it’s not an educational setting as such but would expect a members club to have a real grasp of important issues that can be fed to children and parents through their resources in a wholesome manner. Or at least respect families that do consider it to be important. Food is awful in the brasserie and after some discussions with staff, there has been no change. There are no organic options and less than 10% suitable for vegans with ‘omit’ options. They can’t even do basics such as veggie burgers. I’ve had to pack our stuff, leave the club to have lunch and feed my daughter at times as you’re not able to bring in any food (even though they cannot cater for our dietary needs). Admin staff often have made errors for bookings and causing inconvenience to my guests. No apology received from management. My daughter has enjoyed her time at the club in the play area but it’s just the same old. Classes are excellent and the teachers are great. Rachel in particular goes above and beyond to make us feel welcome and our daughter loves spending time with her. Sadly, she is leaving this month. Overall, it is an enjoyable space but the staff need to do much better. Note, I wouldn’t describe them as unfriendly as such but more unwilling to take on feedback, implement change and offer apologies when needed. I can note an incident that the manager did fail to have a chat with me about my daughter having her hair pulled by two girls as their parents were not checking in on play time. Disappointing!

  27-06-2022
• 

  Robert Le Boutillier

  Great concept, but not sure of the ages of kids that are allowed here! The play area is often filled with 8 year old + which makes it difficult for smaller children to get any where without being pushed past and knocked over. Really starting to look tired now and often messy!

  27-05-2022