Megabus Pick-up

FAQ

Reviews

• 

  firstdecanpisces

  Very Unhappy Customer experience - Pink-haired Megabus customer service rep on street at Birmingham Brunel Street departure stop earlier today announced that the bus would be delayed for 1hr due to a traffic accident. This meant I would miss my connecting bus to Inverness at Glasgow. Asked for advice from this rep - he was clearly uninterested in helping and told me to go to the info desk at Buchanan bus station & there I would ‘probably’ get a taxi as a replacement. Seemed to be suggesting that this was my problem to solve. Not comfortable with trusting this tenuous advice or maybe ending up without transport late at night as a lone woman - even if I’d got a taxi as a replacement, the prospect of a long late night trip with an unknown taxi company in remote, phone signal-less areas of the Highlands was unappealing, as was the thought of arriving back at my local bus station in the small hours. Ended up checking back into the hotel I’d just left and booked my journey home on the train for tomorrow. All at a large cost to myself. I rang Megabus customer service, and told that the street rep’s advice was incorrect, as the info desk at Buchanan bus station would be shut at the time I would arrive. Should have been advised by Birmingham rep to to do online chat asap on Megabus website to prearrange suitable onward travel prior to arriving at Glasgow. Given vouchers to value of my missed journey today by friendly, respectful, and very apologetic phone advisor. I would absolutely recommend choosing any alternative possible to Megabus - the extra cost is worth it. Also please be aware that you may be given incorrect/unsafe advice by on-street Megabus reps who don’t know the basics of their job. And Mr Pink Hair - probably best not to patronisingly peer down your nose at someone old enough to be your mum whilst saying “RTA stands for road traffic accident” in a condescending manner. I do believe you are in the wrong job for your personality type.

  20-05-2023
• 

  safeer mughal

  Third class service . Every time late .

  27-03-2023
• 

  R

  Used a few times lately to go from Birmingham to Cheltenham and back. The buses have always been clean, and you get far more leg room than you do on National Express. The drivers have been polite and helpful. The seats could do with better head support and all the seats say reserved, so it's hard to know where to sit if you didn't pay to reserve a specific seat. The toilets each time had plenty of loo roll and soap, and were clean ish - cleaner than train toilets have been on recent trips. However, the stairs down to the toilet are quite tight and steep, making it quite hard to get in and out of the toilet. Megabus don't seem as timely as National Express, so I don't think I'd use them if I was going somewhere where I couldn't afford to be late. The coach tracking is not very accurate, and I have rushed to get to the stop multiple times, with the tracker saying service on time, just to get there and wait 20 mins for the coach. The power outlets have worked each time without issue, as has the fans above the seats, making it easy to make it cooler if you wish. The temperature on the coaches has been comfortable, compared to National Express which has been freezing. I do quite like that on Megabus the loo is not on the same level as the seating, as it's a bit awkward on National Express, with a load of people sat right outside the toilet with just a 1cm thick sliding door to preserve your dignity! On Megabus, the toilet is a bit more cramped though and I'm a short bloke. Also, having the button for the water under the sink, means water drips on the floor as you have to keep using your wet hands to press the button, as the water only stays on about 5 seconds! There is also sanitiser by the doors of the coach, and I have seen drivers using the sanitiser themselves, which is good. I missed my booked coach, but the driver let me on the later service without any fuss or extra payment. Megabus could do with introducing some more flexible ticket options, so you can amend online if you need to. I gather the only ticket option is a non-refundable ticket that can't be changed. Although if all the drivers are flexible and don't make a fuss if you aren't on the journey you booked initially, then this is no big deal. Lastly, it's a bit annoying that they don't go all the way to The Town Centre in Cheltenham - instead stopping just off the M5 on the Golden Valley Roundabout. I can see why they do it, so people travelling beyond Cheltenham don't have to sit on the bus 30 mins longer for the bus to drive into the Town Centre and out again, but just keep in mind that if you are alighting at Chektenham, you'll then have to pay and get on the 94 bus to go from the Megabus Stop onto the Town Centre. That said, a single on the 94 is like £2, so still cheaper to get Megabus and pay for the bus into town, than to go with National Express and go all the way to the Town Centre. Would use Megabus again. Also wish the departures were more frequent and ideally 24/7.

  27-02-2023
• 

  Jeanie Downey

  27-09-2022
• 

  Millie Fisher

  Terrible delays and no refund

  27-07-2022
• 

  Rosebud Haarhoff

  This is a new pick up area. We board the Megabus there when going out and come off there on return. It is off the road and quite safe.

  27-07-2022
• 

  Carla Rossini

  27-06-2022
• 

  Sundeep Dusara

  27-05-2022
• 

  daniel konopczynski

  (Translated by Google) The Megabus stop is at Brunel St. bus clean with toilet quite cheap ticket to Ladyn, little space, it is possible to reserve a seat (Original) Przystanek Megabusa znajduje się Brunel St. bus czysty z toaleta dość tani bilet do Ladynu,trochę mało miejsca istnieje możliwość rezerwacji miejsca

  27-05-2022
• 

  Paul S

  Bit of a grubby area

  27-05-2022