NCP Car Park Birmingham Airport Car Park 7

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Reviews

• 

  Salem Ahmed

  Ample parking spaces, and shuttle bus available. Otherwise walking take about 10mins to the terminals.

  27-12-2022
• 

  Neil Holmes

  Did the job, but very expensive.

  27-11-2022
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  Kyrstyn Bailey

  AVOID!!!! I used this car park between the 10th-18th September 2022. Drop off was fine and efficient. However, upon my return to the UK the phone line would ring out.Myself and another passenger rang over 50 times between us. We arrived to the car park at approx 3am to approximately 20 people in front of us who had been told their car keys had been lost. The staff jumped in a mini bus and drove off without explaining what was going on, despite me trying to shout them over. The police turned up and explained that the day staff had been "tossing it off" and as such all of our cars were still blocked in the overflow car park. The police gave us our keys and we had to walk and find our cars, many of which were still blocked in by other cars. A month later I am still waiting to hear back from my complaint.

  27-11-2022
• 

  claire harris

  AVOID. Landed 2 am this morning, got dropped off by the shuttle bus at 2:30. To find a queue of 30 people mixed arrivals and departures. To find that the filling system for the keys are placed in boxes, not secure and not organised. To which I had to step in and help the worker call out names of those collecting their cars between 2-4am, A few keys were handed out but then still 20 people left waiting with the worker not knowing where the keys are. Another colleague arrives being rude, laughing, smiling and walking away when he was asked questions. Note: this worker also smelt of weed which is not acceptable given he was driving customers cars. A third worker arrived he was apologetic and suggested a way forward but the unhelpful worker did not listen. We was the last ones there and all 3 workers could not find our keys, for 2.5 hours we waited in the cold frustrated, angry and emotional not knowing what was happening and where our keys and car was. The helpful worker checked the black van to find our keys on the passenger seat. This is not acceptable, and I advise anyone to avoid this car park at all costs. We got our keys at 5am and made our way home, please investigate this issue I have video evidence of the situation.

  27-09-2022
• 

  Andy Cropper

  DO NOT PARK WITH NCP AT BIRMINGHAM AIRPORT. What an absolute shocker we had. After a long flight we returned to, couldn’t find car keys, couldn’t find your car, left in the cold outside. The guy in the huts attitude was horrific he needs sacking. Family with a small baby left without their car in the cold and he just shrugged his shoulders. Was on FaceTime to his friend when dealing with customers laughing and joking. He was getting angry at us absolute terrible customer service will be getting a refund. Paid £100 for that sham! Reading reviews people were getting things stolen from their cars. Just completely avoid it at all costs!!!

  27-09-2022
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  david price

  Having used Birmingham carparks several times with no problems booked again ,this time car park 7.parked in bay next to entrance booth ,handed keys in which never had to on previous stays at car park 5.came back a week later after a long delayed flight only to get of shuttle bus to see a load of people quieing for keys and 3 police officers.people had been waiting hours for keys ,cars had been moved blocked in .officers said you be lucky if your car is on this car park or it as been moved to some open space elsewhere ,they had moved the cars and were bumper to bumper and were blocked in ,officers were calling out key bag names,after a 50 minute wait I was given my keys and luckily my car was on the car park but not in the bay where I left it . I was not told it would be moved ,I didn't see anything when I booked online about being moved,it was in the morning when I noticed my windscreen had tiny chips all over , if they are driving my car they should be liable for any damages,but all the terms and conditions accept no responsibility for damage theft or anything. Will be emailing ncp ,hope all the other people finally got there cars

  27-09-2022
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  Rob Hudson

  AVOID AT ALL COSTS. Very incompetent staff. On arrival the person in the office couldn't find my booking when it was right infront of him. I found it for him myself. Then when we returned from our holiday we waited nearly an hour for them to sort themselves out they also lost the keys to the car of one of the lady's infront of us. Just do yourselves a favour and avoid

  27-09-2022
• 

  James Griffiths

  Right next to departure.

  27-09-2022
• 

  norman amin

  Rubbish

  27-08-2022
• 

  Ella Wells

  DO NOT USE THIS CAR PARK!!!!!! Come back after a lovely week away to find the change pot in our car completely empty and hidden inside an empty coffee cup!! Not a lot of money, probably about £15, but it’s the principle of it! You leave your keys in their hands and trust them! Been told NCP are not liable for anything taken in the car and didn’t receive an apology until I mentioned we hadn’t had one. Other items in the car had also been moved but probably not deemed valuable enough for them to take/would be more noticeable. The thief was clearly hoping we wouldn’t notice it was missing until we put the coffee cup in the bin. Wouldn’t count a change pot as a valuable item but make sure to take ANYTHING out of the car as it will be swiped! Will not be using again!

  27-08-2022