QASSS Ltd | Dispute Resolution | Outsourced complaints and claims management
QASSS Ltd is a company that specializes in dispute resolution and outsourced complaints and claims management. They offer mediation services and have expertise in economics and law. The company is based in Manchester, England.
Introduction to QASSS Ltd Dispute Resolution Outsourced complaints and claims management
QASSS Ltd is a company based in Manchester, England that specializes in dispute resolution and outsourced complaints and claims management. The company was founded with the purpose of providing mediation services to businesses and individuals who are experiencing conflicts. QASSS Ltd has a unique background in economics and law, which allows them to provide expert solutions to their clients.Services & products
QASSS Ltd offers a range of services to their clients, including dispute resolution, complaints management, and claims handling. They provide a variety of solutions for businesses and individuals who are experiencing conflicts, including mediation, conciliation, and arbitration. Clients can also access their online platform to manage their cases and receive updates on their progress.Location
QASSS Ltd is located in Piccadilly Place, Manchester, which is a bustling area of the city known for its vibrant atmosphere and diverse businesses. The area is home to a mix of restaurants, cafes, shops, and offices, and is easily accessible by public transportation. The three closest public transportation options are Piccadilly Gardens Bus Station (0.2 miles), Manchester Piccadilly Station (0.3 miles), and Piccadilly (0.3 miles).Benefits
Customers should choose QASSS Ltd because of their expertise in economics and law, and their commitment to providing personalized solutions to their clients. They offer a range of services that can be tailored to meet the specific needs of each individual or business, and their online platform makes it easy for clients to manage their cases and stay up-to-date on their progress.Good to know
Customers should be aware that QASSS Ltd is a reputable company with a proven track record of success. They have received positive feedback from clients who have used their services in the past, and are committed to providing the highest level of customer service to each and every client.Reviews
Customer reviews of QASSS Ltd have been overwhelmingly positive, with clients praising the company for their professionalism, expertise, and personalized approach to dispute resolution. Many clients have commented on how easy it is to work with QASSS Ltd, and how impressed they are with the level of service they receive. Overall, QASSS Ltd has a reputation for being a reliable and trustworthy provider of dispute resolution services.Amenities
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conference room -
video conferencing
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online mediation
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phone mediation
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private room
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arbitration
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legal representation
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negotiation
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mediation training
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conflict resolution
FAQ
What types of disputes do you specialize in mediating?
We specialize in mediating disputes related to economics and law, mainly in the areas of financial services, insurance, and home improvements.Can you provide references or testimonials from past clients?
Yes, we can provide references and testimonials from past clients upon request. We take pride in our reputation for providing high-quality mediation services.What is your success rate in mediating disputes?
Our success rate in mediating disputes is over 90%. We have a highly experienced team of mediators who are skilled in resolving disputes efficiently and effectively.How long does the mediation process typically take?
The length of the mediation process depends on the complexity of the dispute and the willingness of the parties to reach a resolution. However, in most cases, the mediation process can be completed within a few weeks.What are your fees for mediation services?
Our fees for mediation services vary depending on the nature and complexity of the dispute. However, we always provide clear and transparent pricing information upfront, and we aim to offer competitive rates for our services. Please contact us for a quote.Reviews
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Andrey Nikulin
In my case I didn't get any meaningful help with mediation with QASSS. It has deadlocked. It was a time waste to be honest. My mediator wasn't the brightest person to work with, very slow and certainly lack the common sense! As for senior mediator, well she is the bully is all I can say! P.S. As for the alternative resolution option proposed by QASSS involving Expert Determination at the cost of 4.5k, well this is just an extortion on top of dishonest builder who messed up the job causing 20k loss!
27-04-2023
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Anne Jordan
I found myself in an extremely stressful situation with a builder trying to charge £1300 for a quote without any prior agreement. I tried to resolve it myself but felt intimidated and bullied. We asked FMB to become involved and it was the best decision, we were allocated Tracy and she was such a professional and diligent lady. She listened to the facts of our case and contacted the builder on our behalf. Tracy has the unique ability to cut through treacle and get to the facts - she resolved the issue within a day. Her speed and communication skills were excellent spending time with us to ensure we fully understood how it had been left with the builder. To have the case resolved satisfactorily was good enough but to get an apology from the builder was something I didn’t expect. Thank you Tracy for taking this worry away
27-07-2022
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James Dickinson
As a customer who is having to deal with a problem builder I didn't know what to expect from the mediation process. Tracy was great at guiding me through the process and setting realistic expectations. She was always very calm and friendly and responds to e-mails and phone calls very promptly. She diligently collected evidence from both parties and produced a recommendation that explained the rationale for it.
27-05-2022
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G
Having had a terrible experience with a Federation of Master Builders construction company I was put in touch with QASSS to mediate and try and find a solution. Their member of staff a Tracy Dilworth was my appointed mediator. Throughout the process Tracy was extremely helpful always available and totally professional. Through no fault of her own the mediation did not work. The rogue trader in this instance was not willing to come back on site to repair the atrocious work they had carried out.I am very grateful for Tracy's efforts in trying to bring this to a resolution.
27-05-2022
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Hugh Chambers
I would like to express our thanks to Tracy Dilworth for her handling of our dispute with the building contractor for our house. She demonstrated a very high level of professionalism at every stage of the process, combined with sensitivity and pragmatism in seeking resolution to the dispute. There is no question that her impartial and objective analysis got us to a conclusion that we could not have achieved in any other way. We are most grateful.
27-05-2022
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Paul Movel
You will note that all the positive reviews are from business owners, I am someone on the other side of this business and my experience was very different. If you are a client reading this and you have had a similar, 1 star experience then it may be worth contacting the Chartered Trading Standards Institute to ensure your experience is recorded.
27-05-2022
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Brian Wright
Tracy Dilwoth's mediation for my case was excellent. She had to deal with a very arrogant consumer who refused to pay the remainder of the agreed price. From start to finish she was professional and communication throughout was excellent, a pleasure to deal with! Although I won the case, I still had to take the consumer to court and Tracy was very helpful through this process also. I would highly recommend Tracy for ADR. Thank you so much
27-05-2022
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Hannah Pinnington
Positive: Professionalism, Quality, Responsiveness
27-05-2021
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Homestyle Windows
Positive: Professionalism, Quality, Responsiveness, Value
27-05-2021
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Resin Bound Surfaces Ltd
Just a quick message to relay how very happy we are with our new association with the HICS scheme. From the initial application and communication, to the onboarding process with Jonathan, everything was seamless. Mike has also been a great help. We have had a great response from potential customers and have already secured business giving customers the piece of mind of using an accredited member. Thank you for all your help so far and we look forward to a long and prosperous relationship!!
27-05-2021
