SIXT Car & Van Hire - London Stratford/Westfield

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Reviews

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  Kane Pierce

  All great

  27-04-2023
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  Ludovico D'Aietti

  Beside the incredible frustration in not be able to contact the branch directly in any possible way the extremely unprofessionalism of the staff made it ridiculously difficult if not impossible for me to retrieve some valuable property left the car. Never renting with them ever again.

  27-04-2023
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  Francesca Celestre

  We rented a car over bank holiday weekend with unlimited mileage and 0 GBP excess. We brought the car back on time, before the end of our rental period. We were not only charged for 1 extra day on top of our original rental period (that’s on top of the extra day we had already pre-paid for late return) but also at a completely different rental daily rate (£100+ higher PER DAY). Plus, we never received a revised invoice despite them charging our credit card with the higher amount. The Sixt phone customer service has acknowledged the issue and processed our refund after 1h on the phone, but we are still waiting for it. They mentioned it was the branch specifically revising the invoice higher and adding an extra day. Unprofessional to say the least, unfortunately. Very sad for a customer who has paid for unlimited miles and 0 excess not to have to worry about extra costs, and with video evidence of the time and day of the car drop off.Our bill was ~£1000 higher than initially invoiced at pickup. Avoid at all costs - had much better experiences with other car rental services.

  27-04-2023
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  Win S.

  The staff at the service desk was phenomenal. He was very attentive, responsive and very polite. He even suggested us to change a car to suit with our luggage size and explain well on the insurance and conditions. Major drawback was a lack of information upon returning the car during off hours. There was no signage explaining where to drop the key. It turned out that we needed to get into the closing section at the same level of the service office to drop a key in the orange drop box. We needed to call the travel agent for support. Now, let’s hope they can find the parked car which we were on the SIXT bay spots.

  27-04-2023
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  Azizul Haque

  Great customer service start to finish. Car was good too.

  27-04-2023
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  Jacob Jessica Bayley

  Rented a car thru SIXT (UK) for a week, while visiting from Australia. Next time, we will use another company. Positive: customer service at pick up was good by the office staff. Negative: we were really disappointed to be given a car that had a significant cigarette smoke odour. We were in a rush at collection so didn’t pick up on it immediately and thought perhaps this was a normal thing in the UK (we noticed lots of people smoke in their cars here), but looking into it further we found that Sixt has a no-smoking policy for their vehicles, so it was surprising that contrary to their own policy, it was somehow acceptable to Sixt to rent out cars that stank of cigarettes to other customers! The car seat even had cigarette burns in it! Contacting Sixt to raise the issue was stressful. It was really difficult to find any email addresses on their website or on any of the emailed documentation as it was all “no reply”. I was feeling very concerned we would end up being accused of smoking in the car because it was not highlighted on the condition report. When we FINALLY got in contact with Sixt, they apologized and agreed it wasn’t acceptable, and offered us to swap the vehicle (there was also another fault with the cars rear wiper we raised) . However, by this time we were more than 2 hours from any Sixt branch so this was not viable to turn around. A partial refund should have been provided given we were stuck with the vehicle for a week. One other thing to watch out for is their inaccurate vehicle condition reports.After drop-off, we were sent a condition report the next day suggesting we had caused something like 10 new scratches / damages to all four wheel rims! Thankfully, we took out the extra insurance option which meant it wasn’t an issue for us, but I would strongly suggest taking a close up video of the vehicle before you leave the pick-up location , so if / when they accuse you of new damage, you have evidence it wasn’t you! Had we not had the added insurance plus video evidence, I suspect they would have charged us for this! The above may have been an unfortunate one-off incident , but it’s a shame this car was allowed to pass Sixt quality assurance, and given the amount of money we paid we would expect a higher standard of cleanliness. We are also a bit dubious of Sixt now, given the inaccuracy of the condition reports. Given the number of other rental car options in the market, I probably wouldn’t use Sixt again (in the UK or elsewhere).

  27-04-2023
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  Mohammad Hussain

  Upon collection Jumals service was amazing. Him and Asad were very friendly and informative. When returning Saj was very friendly and even allowed me to go fill up so I don’t get charged an arm and a leg

  27-03-2023
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  Adam

  Felt welcomed by Jumal…he explained things clear and concisely. Very understanding and helpful. Will be coming back!

  27-03-2023
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  Evana Hoque

  Renting a car from Sixt has never been easier. Asad always ensures I’m safe and helps me out with the process. Kind, friendly and sweet. I will be back for summer.

  27-03-2023
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  Alex

  Doesn’t tell you everything, plus was able to get a cheaper price and didn’t have to pay a £200 deposit. Still waiting for my money back and it has been 3 weeks. Horrible place to go. Choose other places rather than here.

  27-03-2023