The Furniture and Home Improvement Ombudsman
The Furniture and Home Improvement Ombudsman is a company based in Stevenage, England. They specialize in providing services related to furniture and interior design. They are known for their expertise in dealing with bar stool suppliers and ensuring customer satisfaction.
Introduction to The Furniture and Home Improvement Ombudsman
The Furniture and Home Improvement Ombudsman is a company that has been in operation for over twenty years. Their primary aim is to provide impartial mediation services between consumers and retailers in the furniture and home improvement industries. The company is unique in that it is a non-profit organization that is funded by the industry itself. They are committed to providing consumers with a fair and impartial service, ensuring that their rights are protected at all times.Services & products
The Furniture and Home Improvement Ombudsman offers a range of services to consumers in the furniture and home improvement industries. They provide mediation services to help resolve disputes between consumers and retailers, as well as providing advice and guidance on consumer rights. They also offer an accreditation scheme for retailers that meet their high standards of customer service and quality products.Location
The Furniture and Home Improvement Ombudsman is located in Premier House, 1-5 Argyle Way, Stevenage SG1 2AD, United Kingdom. Stevenage is a bustling town in the county of Hertfordshire, England. The area is home to a wide range of businesses, including many furniture and interior design companies. Customers can expect to experience a friendly and welcoming atmosphere in the area. The closest public transportation options are Stevenage train station (0.6 miles), Stevenage bus station (0.4 miles), and Stevenage Leisure Park bus stop (0.2 miles).Benefits
Customers should choose The Furniture and Home Improvement Ombudsman because they are committed to providing a fair and impartial service to consumers. They have a wealth of experience in the furniture and home improvement industries, and their mediation services have helped to resolve countless disputes over the years. They are also an accredited body, which means that customers can trust that they are dealing with a reputable and trustworthy company.Good to know
Customers should be aware that The Furniture and Home Improvement Ombudsman is a non-profit organization that is funded by the industry itself. This means that they are completely impartial and are not influenced by any external factors. They are committed to providing a fair and impartial service to consumers at all times.Reviews
Customers have praised The Furniture and Home Improvement Ombudsman for their professionalism and impartiality. Many have said that their mediation services have been invaluable in resolving disputes with retailers. Customers have also praised their accreditation scheme, which has helped them to identify reputable retailers in the furniture and home improvement industries.Amenities
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credit card accepted -
warranty
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delivery service
FAQ
What materials are the bar stools made of?
Our bar stools are made of a variety of materials, including wood, metal, plastic, and upholstered fabrics. We offer a wide range of options to fit every design style and budget.Do you provide custom bar stool designs?
Yes, we offer custom bar stool designs to meet our customers' unique needs and preferences. Our experienced team of designers can work with you to create a personalized bar stool that fits your style and space.What is the lead time for orders?
The lead time for orders depends on the specific bar stool design and materials chosen. We strive to provide accurate lead times for each order and work to ensure timely delivery.What is the warranty period for your bar stools?
We offer a one-year warranty on all of our bar stools. This warranty covers any defects in materials and workmanship, and we stand behind the quality of our products.Can you provide references from previous satisfied customers?
Yes, we are happy to provide references from previous satisfied customers upon request. We take pride in our customer service and strive to ensure that every customer is completely satisfied with their purchase.Reviews
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John Stinchcombe
I would urge anyone not to bother following this route for a refund. I have been told by them that it takes 60-90 days for a resolution. The retailer seemed quite happy when I told them I was taking it to the ombudsman, and now I can see why - it means they can stall and not do anything. I would advise consumers to try to get a chargeback on their debit / credit card and not bother with this service - a complete joke to your consumer rights and not fit for purpose
22-05-2023
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Luke
Absolute crooks just plain and simple, biased company setup by the furniture companies themselves to protect the furniture companies! We was sold a sofa by scs which when delivered was the wrong colour and funnily enough scs and the ombudsman refused to acknowledge the difference in colour. Yet everyone else could see it , we bought a grey sofa online and a cream one was delivered and both the ombudsman and scs claim the colour difference was “within tolerance” I have never been dealt with in this way before and am actually shocked that such a big company would behave in such a way, far from an ombudsman just a biased company setup and funded by the companies they are supposed to make sure are following the law! Disgusting
29-01-2023
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Sean Lu
Very dissapointing. The case handler was negligiant and unprofessional. Despite the retailer's report documenting a manufacturing fault. The case handler ignored this and claimed that there is no evidence of any manufacturing faults and closed the case without any explanation. The case handler has refused to reopen or escalate my case.
29-10-2022
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Jamie Germodo
Absolutely a terrible service. If I could rate no star I would. I’ve been trying to contact them for the last year or so but no response from them, absolute a joke! I don’t even know why they even existed, useless company! Figures they put on my outcome of decisions were all wrong and they can’t even rectify them and make their decisions properly. Awful experience against Wren and them!
29-09-2022
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Vegan Activist
Shockingly ridiculously poor and pointless service. It's honestly as if they just don't consider your complaint despite the mountains of evidence and even an admission by the accusee. It's hilarious! Their phoneline is constantly busy or unavailable (over a span of 7 months) and there is no call back request option. They certainly do NOT seem like an independent organisation set up to help resolve disputes and raise standards. I cannot fathom why they're allowed to exist. Their ratings speak for themselves :/
29-07-2022
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Chandresh Gandhi
I spent a lot of time (months) with forming the evidence file to submit to the furniture & home improvements ombudsman. The case was to do with poor service/product & installation of our kitchen by Wren Kitchen Limited. I gave them 2 years to try and sort out a put correct and they failed so i decided to take the complaint to the Furniture & Home Improvement Ombudsman, and what a waste of time. They sent a independent specialist to check out the kitchen who stated the kitchen was un-satisfactory. Although their independent specialist also (Like myself) reported such bad workmanship/service/product the ombudsman decided to play their role by giving a much less offer than the retailer Wren Kitchens Limited. Off course the retailer pays the FHIO a membership for which (like others have mentioned below) they are not going to look at your case fairly even if you get a report done by the specialist they will not take it into consideration, also they do not do what they actually say which is to help the 2 parties come to a fair compromise. In short the whole process was a waste of time like others have mentioned below, so i am now going to seek my own legal advice and will be now pursuing this in court of law
29-05-2022
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Ian Kitchen
ABSOLUTE WASTE OF TIME! My Kitchen was delayed by Homebase mis-measuring & mis-ordering the correct items, for the Ombudsman to say I should have checked all the flat packed items that Homebase sent before I even thought about fitting it! Total madness. Don't bother, you'll get no further than you did before. I had no Kitchen for 3 months & this was acceptable to these people. WHAT A JOKE!!
29-05-2021
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Mike Schollar
Absolutely terrible “service”. Given that the Furniture Ombudsman are paid by the retailer, it should have been clear as to how they would (or rather fail to) investigate any form of complaint in a thorough and timely manner. It seemed to us that the ombudsman stalled and procrastinated at every opportunity in an attempt to delay and stifle the process. In our case we believe the ombudsman colluded with the furniture retailer in order to frustrate our complaint process. The ombudsman claimed that all telephone calls are recorded, however at no point is this pointed out to the consumer, making these calls inadmissible if they were ever presented to court at a later date. A very shady practice. Shame on you. DO NOT USE, WASTE OF TIME!
29-05-2021
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S J
Absolutely useless with no regard for the importance of regular communication when you are going through dealing with incompetent furniture companies. Having utilised Energy ombudsman services, I expected far better. We sadly had to chase constantly to get replies to emails, they failed to reply to phone messages and the whole process has taken longer to resolve due to the poor communication and organisation of this service.
29-05-2020
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Qais Paiman
Never waste your time with this mediation, they get paid by retailers who are their members which means they will always take their side and they are not impartial... dont bother you will only get negative response. Directly take your claim to trading standards.
29-05-2020
